SPORTS AND MORE'S OUTCOMES:
RESULTS FROM 4th QUARTER 2009: Patient Satisfaction Surveys
| PATIENT SATISFACTION SURVEY DATA |
| A. | Number of patient surveys completed/return: | | 120 | Min # of surveys needed (20%) = | 110 |
| B. | Overall Rating of Clinic | | | | | | | | | | |
| | | Very Satisfied | 120 | (Number who circled "4" on question #9) |
| | | Somewhat Satisfied | 0 | (Number who circled "3" on question #9) |
| | | Neutral | | 0 | (Number who circled "2" on question #9) |
| | | Dissatisifed | | 0 | (Number who circled "1" on question #9) |
| | | No Answer | | 0 | (Number who did not answer question #9) |
| | | TOTAL | | 120 | (Check: Should match A above) | |
| C. | Description of Condition on Discharge | | | | | | | | | |
| | | Much Improved | 105 | (Number who circled "4" on question #10) |
| | | Improved | | 15 | (Number who circled "3" on question #10) |
| | | Unchanged | | 0 | (Number who circled "2" on question #10) |
| | | Worse | | 0 | (Number who circled "1" on question #10) |
| | | No Answer | | 0 | (Number who did not answer question #10) |
| | | Total | | 120 | (Check: Should match A above) | |
| D. | Number who would return to the facility | | | | | | | | | |
| | | Yes | | 120 | (Number who marked "Yes" on question #11) |
| | | No | | 0 | (Number who marked "No" on question #11) |
| | | No Response | 0 | (Number who did not answer question #11) |
| | | Total | | 120 | (Check: Should match A above) | |
| E. | Would you refer a Friend or Family Member | | | | | | | | | |
| | | Yes | | 120 | (Number who marked "Yes" on question #12) |
| | | No | | 0 | (Number who marked "No" on question #12) |
| | | No Response | 0 | (Number who did not answer question #12) |
| | | Total | | 120 | (Check: Should match A above) | |
Patient Comments from 4th Quarter 2009
| Debra is amazing! I never would have thought that I would get back to normal. She is a true asset to Sports & More. Your admin staff is so friendly and helpful |
| Jennifer has done a fantastic job. She is professional and responsive. I will return in the future if ever the need arises. Thank you! PS- All of the staff has been very nice to interact with. |
| Everyone was very helpful. Laura is the very best! Thanks for all your help. |
| I am thrilled with my experience here. Laura was wonderful. I feel as though my shoulder is 100% Your reception staff is excellent and very professional. |
| Wonderful PT facility- Great friendly people- courteous and concerned- the best. It is the only PT office I would go to. |
| Matt and the staff were great to work with. Matt analyzed issues I had so we knew what to work on to build strength. We communicated with my surgeon and Healthtrax to customize my PT- Can’t think of anyone I'd rather have gone through this journey with. Thanks Matt, Amy and the rest! |
RESULTS FROM 2nd QUARTER 2009: Patient Satisfaction Surveys
| PATIENT SATISFACTION SURVEY DATA |
| A. | Number of patient surveys completed/return: | | 139 | Min # of surveys needed (20%) = | 118 |
| B. | Overall Rating of Clinic | | | | | | | | | | |
| | | Very Satisfied | 136 | (Number who circled "4" on question #9) |
| | | Somewhat Satisfied | 3 | (Number who circled "3" on question #9) |
| | | Neutral | | 0 | (Number who circled "2" on question #9) |
| | | Dissatisifed | | 0 | (Number who circled "1" on question #9) |
| | | No Answer | | 0 | (Number who did not answer question #9) |
| | | TOTAL | | 139 | (Check: Should match A above) | |
| C. | Description of Condition on Discharge | | | | | | | | | |
| | | Much Improved | 132 | (Number who circled "4" on question #10) |
| | | Improved | | 7 | (Number who circled "3" on question #10) |
| | | Unchanged | | 0 | (Number who circled "2" on question #10) |
| | | Worse | | 0 | (Number who circled "1" on question #10) |
| | | No Answer | | 0 | (Number who did not answer question #10) |
| | | Total | | 139 | (Check: Should match A above) | |
| D. | Number who would return to the facility | | | | | | | | | |
| | | Yes | | 139 | (Number who marked "Yes" on question #11) |
| | | No | | 0 | (Number who marked "No" on question #11) |
| | | No Response | 0 | (Number who did not answer question #11) |
| | | Total | | 139 | (Check: Should match A above) | |
| E. | Would you refer a Friend or Family Member | | | | | | | | | |
| | | Yes | | 139 | (Number who marked "Yes" on question #12) |
| | | No | | 0 | (Number who marked "No" on question #12) |
| | | No Response | 0 | (Number who did not answer question #12) |
| | | Total | | 139 | (Check: Should match A above) | |
Results from 4th quarter 2008 Patient Satisfaction Surveys:
PATIENT SATISFACTION SURVEY DATA | | | | | | | | | |
A. | Number of patient surveys completed/return: | 110 | Min # of surveys needed (20%) = | 104 |
B. | Overall Rating of Clinic | | | | | | | | | | |
| | | Very Satisfied | | 107 | (Number who circled "4" on question #9) |
| | | Somewhat Satisfied | 2 | (Number who circled "3" on question #9) |
| | | Neutral | | 1 | (Number who circled "2" on question #9) |
| | | Dissatisifed | | 0 | (Number who circled "1" on question #9) |
| | | No Answer | | 0 | (Number who did not answer question #9) |
| | | TOTAL | | 110 | (Check: Should match A above) | |
C. | Description of Condition on Discharge | | | | | | | | | |
| | | Much Improved | 95 | (Number who circled "4" on question #10) |
| | | Improved | | 14 | (Number who circled "3" on question #10) |
| | | Unchanged | | 1 | (Number who circled "2" on question #10) |
| | | Worse | | 0 | (Number who circled "1" on question #10) |
| | | No Answer | | 0 | (Number who did not answer question #10) |
| | | Total | | 110 | (Check: Should match A above) | |
D. | Number who would return to the facility | | | | | | | | | |
| | | Yes | | 110 | (Number who marked "Yes" on question #11) |
| | | No | | 0 | (Number who marked "No" on question #11) |
| | | No Response | | 0 | (Number who did not answer question #11) |
| | | Total | | 110 | (Check: Should match A above) | |
E. | Would you refer a Friend or Family Member | | | | | | | | | |
| | | Yes | | 110 | (Number who marked "Yes" on question #12) |
| | | No | | 0 | (Number who marked "No" on question #12) |
| | | No Response | | 0 | (Number who did not answer question #12) |
| | | Total | | 110 | (Check: Should match A above) | |
Our therapists perform quarterly chart reviews on their peers to ensure that the highest standard in patient documentation guidelines are met!
Some Comments from 4th quarter satisfaction surveys:
"Very professional staff"
"Great results in expected time frame, thanks once again"
"I can't thank you enough for everything. I feel like you really care about the patients"
"Thanks! I was not sure this was going to work but I feel much better. Everyone was friendly and professional. The quality of my life is much improved"
"Best therapy I've ever had, I loved the one on one especially in the pool. I still can't believe the therapists gets in there with you, very different from my past experiences"