SPORTS AND MORE'S OUTCOMES:
RESULTS FROM 1st QUARTER 2010: Satisfaction Surveys
| A. | Number of patient surveys completed/return: | | 151 | |
| B. | Overall Rating of Clinic | | | | | | | | | |
| | | Very Satisfied | 148 |
| | | Somewhat Satisfied | 2 |
| | | Neutral | | 1 |
| | | Dissatisifed | | 0 |
| | | No Answer | | 0 |
| | | TOTAL | | 151 | (Check: Should match A above) |
| C. | Description of Condition on Discharge | | | | | | | | |
| | | Much Improved | 127 |
| | | Improved | | 24 |
| | | Unchanged | | 0 |
| | | Worse | | 0 |
| | | No Answer | | 0 |
| | | Total | | 151 | (Check: Should match A above) |
| D. | Number who would return to the facility | | | | | | | | |
| | | Yes | | 151 |
| | | No | | 0 |
| | | No Response | 0 |
| | | Total | | 151 | (Check: Should match A above) |
| E. | Would you refer a Friend or Family Member | | | | | | | | |
| | | Yes | | 151 |
| | | No | | 0 |
| | | No Response | 0 |
| | | Total | | 151 | (Check: Should match A above) |
COMMENTS FROM PATIENTS FROM 1st QUARTER SURVEYS:
This is the second time in 9 years that Claire has helpd me through issues, and allowed me to avoid surgery. She is great.
Only wish I had come sooner for PT. Not jogging yet, but minimal discomfort with anything else. Thanks so much!
I wouldn't have been able to complete a half-marathon if it wasn't for Keli and the helpful advice. She gave me a series of exercises that I've incorporated into my weekly workout routine.
I will highly recommend Sports & More PT. Melissa did an excellent job describing and treating my shoulder issue.
Progression from acute pain to none was miraculous! Visual aids to take home very helpful. As each issue was addressed and gained more confidence in my own ability to maintain change and stay on top of problem. Brent was incredibly helpful- hope I don't but would come back if needed.
RESULTS FROM 4th QUARTER 2009: Patient Satisfaction Surveys
| PATIENT SATISFACTION SURVEY DATA |
| A. | Number of patient surveys completed/return: | | 120 | Min # of surveys needed (20%) = | 110 |
| B. | Overall Rating of Clinic | | | | | | | | | | |
| | | Very Satisfied | 120 | (Number who circled "4" on question #9) |
| | | Somewhat Satisfied | 0 | (Number who circled "3" on question #9) |
| | | Neutral | | 0 | (Number who circled "2" on question #9) |
| | | Dissatisifed | | 0 | (Number who circled "1" on question #9) |
| | | No Answer | | 0 | (Number who did not answer question #9) |
| | | TOTAL | | 120 | (Check: Should match A above) | |
| C. | Description of Condition on Discharge | | | | | | | | | |
| | | Much Improved | 105 | (Number who circled "4" on question #10) |
| | | Improved | | 15 | (Number who circled "3" on question #10) |
| | | Unchanged | | 0 | (Number who circled "2" on question #10) |
| | | Worse | | 0 | (Number who circled "1" on question #10) |
| | | No Answer | | 0 | (Number who did not answer question #10) |
| | | Total | | 120 | (Check: Should match A above) | |
| D. | Number who would return to the facility | | | | | | | | | |
| | | Yes | | 120 | (Number who marked "Yes" on question #11) |
| | | No | | 0 | (Number who marked "No" on question #11) |
| | | No Response | 0 | (Number who did not answer question #11) |
| | | Total | | 120 | (Check: Should match A above) | |
| E. | Would you refer a Friend or Family Member | | | | | | | | | |
| | | Yes | | 120 | (Number who marked "Yes" on question #12) |
| | | No | | 0 | (Number who marked "No" on question #12) |
| | | No Response | 0 | (Number who did not answer question #12) |
| | | Total | | 120 | (Check: Should match A above) | |
Patient Comments from 4th Quarter 2009
| Debra is amazing! I never would have thought that I would get back to normal. She is a true asset to Sports & More. Your admin staff is so friendly and helpful |
| Jennifer has done a fantastic job. She is professional and responsive. I will return in the future if ever the need arises. Thank you! PS- All of the staff has been very nice to interact with. |
| Everyone was very helpful. Laura is the very best! Thanks for all your help. |
| I am thrilled with my experience here. Laura was wonderful. I feel as though my shoulder is 100% Your reception staff is excellent and very professional. |
| Wonderful PT facility- Great friendly people- courteous and concerned- the best. It is the only PT office I would go to. |
| Matt and the staff were great to work with. Matt analyzed issues I had so we knew what to work on to build strength. We communicated with my surgeon and Healthtrax to customize my PT- Can’t think of anyone I'd rather have gone through this journey with. Thanks Matt, Amy and the rest! |
RESULTS FROM 2nd QUARTER 2009: Patient Satisfaction Surveys
| PATIENT SATISFACTION SURVEY DATA |
| A. | Number of patient surveys completed/return: | | 139 | Min # of surveys needed (20%) = | 118 |
| B. | Overall Rating of Clinic | | | | | | | | | | |
| | | Very Satisfied | 136 | (Number who circled "4" on question #9) |
| | | Somewhat Satisfied | 3 | (Number who circled "3" on question #9) |
| | | Neutral | | 0 | (Number who circled "2" on question #9) |
| | | Dissatisifed | | 0 | (Number who circled "1" on question #9) |
| | | No Answer | | 0 | (Number who did not answer question #9) |
| | | TOTAL | | 139 | (Check: Should match A above) | |
| C. | Description of Condition on Discharge | | | | | | | | | |
| | | Much Improved | 132 | (Number who circled "4" on question #10) |
| | | Improved | | 7 | (Number who circled "3" on question #10) |
| | | Unchanged | | 0 | (Number who circled "2" on question #10) |
| | | Worse | | 0 | (Number who circled "1" on question #10) |
| | | No Answer | | 0 | (Number who did not answer question #10) |
| | | Total | | 139 | (Check: Should match A above) | |
| D. | Number who would return to the facility | | | | | | | | | |
| | | Yes | | 139 | (Number who marked "Yes" on question #11) |
| | | No | | 0 | (Number who marked "No" on question #11) |
| | | No Response | 0 | (Number who did not answer question #11) |
| | | Total | | 139 | (Check: Should match A above) | |
| E. | Would you refer a Friend or Family Member | | | | | | | | | |
| | | Yes | | 139 | (Number who marked "Yes" on question #12) |
| | | No | | 0 | (Number who marked "No" on question #12) |
| | | No Response | 0 | (Number who did not answer question #12) |
| | | Total | | 139 | (Check: Should match A above) | |
Results from 4th quarter 2008 Patient Satisfaction Surveys:
PATIENT SATISFACTION SURVEY DATA | | | | | | | | | |
A. | Number of patient surveys completed/return: | 110 | Min # of surveys needed (20%) = | 104 |
B. | Overall Rating of Clinic | | | | | | | | | | |
| | | Very Satisfied | | 107 | (Number who circled "4" on question #9) |
| | | Somewhat Satisfied | 2 | (Number who circled "3" on question #9) |
| | | Neutral | | 1 | (Number who circled "2" on question #9) |
| | | Dissatisifed | | 0 | (Number who circled "1" on question #9) |
| | | No Answer | | 0 | (Number who did not answer question #9) |
| | | TOTAL | | 110 | (Check: Should match A above) | |
C. | Description of Condition on Discharge | | | | | | | | | |
| | | Much Improved | 95 | (Number who circled "4" on question #10) |
| | | Improved | | 14 | (Number who circled "3" on question #10) |
| | | Unchanged | | 1 | (Number who circled "2" on question #10) |
| | | Worse | | 0 | (Number who circled "1" on question #10) |
| | | No Answer | | 0 | (Number who did not answer question #10) |
| | | Total | | 110 | (Check: Should match A above) | |
D. | Number who would return to the facility | | | | | | | | | |
| | | Yes | | 110 | (Number who marked "Yes" on question #11) |
| | | No | | 0 | (Number who marked "No" on question #11) |
| | | No Response | | 0 | (Number who did not answer question #11) |
| | | Total | | 110 | (Check: Should match A above) | |
E. | Would you refer a Friend or Family Member | | | | | | | | | |
| | | Yes | | 110 | (Number who marked "Yes" on question #12) |
| | | No | | 0 | (Number who marked "No" on question #12) |
| | | No Response | | 0 | (Number who did not answer question #12) |
| | | Total | | 110 | (Check: Should match A above) | |
Our therapists perform quarterly chart reviews on their peers to ensure that the highest standard in patient documentation guidelines are met!
Some Comments from 4th quarter satisfaction surveys:
"Very professional staff"
"Great results in expected time frame, thanks once again"
"I can't thank you enough for everything. I feel like you really care about the patients"
"Thanks! I was not sure this was going to work but I feel much better. Everyone was friendly and professional. The quality of my life is much improved"
"Best therapy I've ever had, I loved the one on one especially in the pool. I still can't believe the therapists gets in there with you, very different from my past experiences"